Family Tree Maker Support & Upgrade Services
We help you install, update, sync, and troubleshoot Family Tree Maker — all versions
We help you install, update, sync, and troubleshoot Family Tree Maker — all versions
Explore Your Roots — Family Tree Maker Help & Upgrades
Family Tree Maker Won’t Sync with Ancestry?
Are you facing issues syncing your Family Tree Maker with Ancestry? This is a common problem that can occur due to internet connectivity issues, outdated software versions, or incorrect login details. Ensure that you are signed in to the correct Ancestry account and that your Family Tree Maker is up to date. If the problem persists, we can help you troubleshoot and get your tree connected again.
Need expert help? Contact us today for quick support!
Common problems users face with Family Tree Maker (FTM)
Family Tree Maker Won’t Sync with Ancestry
Users often report that FTM fails to sync changes with their Ancestry.com tree. This can be due to internet issues, software bugs, or corrupt tree files. Possible Causes: Internet connection issues. Outdated version of FTM. Tree corruption or large file size. Ancestry server maintenance. Firewall or antivirus interference.
Family Tree Maker Won’t Sync with Ancestry
Possible Causes: Incorrect Ancestry login credentials. Expired subscription. Date/time mismatch on your computer. Network proxy or VPN interference.
Family Tree Maker Crashes or Freezes
Software crashes while loading trees, importing GEDCOM files, or syncing. Possible Causes: Corrupt installation. Software conflict (e.g., antivirus). Lack of RAM or system resources. Damaged tree files or media.
Tree Not Showing or Missing in Ancestry or FTM
Users cannot find their tree either online or in the software. Possible Causes: Tree never synced properly. Deleted from Ancestry or FTM accidentally. Logged into the wrong Ancestry account. File saved in another directory.
Key Features of Family Tree Maker
- Ancestry Integration
- TreeSync® & FTM Connect
- Smart Stories™
- Charting Companion
- Photo & Media Integration
